Andy Burns

I’ve been using ProtonMail on my andyburns.co domain since 2018 before Civicopilot was a thing. And then I added the civicopilot.com to it as well. They don’t sell, scan or invade your privacy. I’m on their Mail Plus plan at $4 a month, no complaints. But when I set up OS Ticket back in May, […]

During the October CiviCRM sprint in Lunteren, Netherlands, I made a small extension that fixes one of the minor annoyances I’ve had for years and I think others have too — dashboard reports crammed side by side so you can’t see all the columns without using an inner horizontal scrollbar, at the bottom the report.

Leaving the president’s role up to a fresh vote every year or two brings uncertainty, and sometimes politics into things. And we all want less of that, right? One client I work with built stability right into their structure. They use a three-part presidency model: President-Elect, President, and Immediate Past President. Each person serves one

I spoke yesterday with the team at Inekawa Conscious Awakening Center for a quick demo of CiviCRM under the ambassador program, their request was simple: We need a CRM for our church and a way to manage membership sign-up and renewals automatically. The church is part of a broader foundation that already uses Salesforce and

After completing a recent CiviCRM implementation, one client of mine that is a professional society reported back their membership has grown by 25% year over year. They told me they’re attracting people who never used to come their way — because they’ve look more professional, more cohesive, more credible. In their words: We look bigger

I recently started being a part of the CiviCRM Ambassador Program — informal, no-pressure conversations for new prospective users to see what CiviCRM could do for their organization. Shortly after the CiviCRM Core Team published “Forget beer, let’s talk pricing” article, I had two CiviCRM exploration calls — literally back to back — that showed

A client recently posted a ticket that felt like a bug: The membership report shows nothing. But Advanced Search finds them. What’s going on? Initially, it felt like a permissions issue. But after going down a rabbit hole of financial ACL’s, the answer became apparent— the “missing” members were all lifetime members. No payments, no

I have to say, I’m more on the purist side of CiviCRM. And it kinda comes down gold ‘ole freedom. That’s also part of the open-source ethos — the ability to use the software how you want to, without restrictions, with accessibility and sovereignty built in. For instance, at the top of the civicrm.settings.php file

I was at the Neuschwanstein castle, sitting on a bench reflecting for a while. A lady walks up and says “I gotta take a picture of those faces. I’ll put it into Gemini and it’ll tell me what they mean!” (There were 5 faces way up on the castle wall). She proceeds toward a small

We’re surrounded by noise. Every content feed, inbox message, every notification competes for attention with clever tricks, emojis, and AI-generated content. Heck, most of emails in my inbox are broadcast content that’s not tailored to me; the email from a human as a personal note that make me take note is pretty rare. But people