Andy took the time to fully understand our immediate needs and limitations. He also worked with us to develop a process to keep our short and long term development/features goals moving forward at our pace. This ensures that implementations done today also consider the impacts on future planned enhancements.
Fully managed
Managed CiviCRM & operational support
Keep your CRM stable, properly configured, and running smoothly—without getting pulled into technical details.
Focus on your mission
Is your CiviCRM being maintained properly?
Security updates, bug fixes, backups, and performance checks aren’t optional—but they’re easy to fall behind on. Many organizations assume things are “fine” until something breaks. Then at some point, no one really knows why something is the way it is, or how to safely change it.
Without consistent maintenance to CiviCRM, outdated tools, small issues and workarounds build up over time. It becomes harder to trust and harder to change. And even when the basics of CiviCRM hosting and upgrades are covered, a different problem shows up:
You’re not always sure what you’re looking at.
- Is it a bug?
- A configuration issue?
- Or something that needs a proper project to fix?
That uncertainty leads to hesitation, workarounds, and eventually frustration for the person responsible for keeping things running day-to-day. And that confusion undercuts your efforts to grow membership and program effectiveness.
Simple Pricing
Maintenance keeps your system stable. It doesn’t remove potential guesswork.
Managed CiviCRM hosting & maintenance is an important foundation. But it doesn’t answer your administrator questions that crop up when your team is actually using CiviCRM.
When something doesn’t look right, or you’re unsure how something should be configured in the browser, you still have to figure out: What exactly is happening, whether it’s expected behavior, and what the right next step is?
And that’s where most teams get stuck with CiviCRM—not because the system isn’t maintained technically, but because there’s a myriad of options without clear guidance on how it should be setup or changed to effect change at your nonprofit.
Ongoing operational support gives you that clarity
Instead of second-guessing or settling on working around an issue, you have a reliable partner who comes to understand your system and can help you:
- Identify whether something is a bug in your system, CiviCRM and it’s extension ecosystem, a configuration issue, or enhancement
- Get pointed in the right direction quickly
- Keep your setup clean and aligned with best practices
- Avoid unnecessary complexity and configuration sprawl
- A place to brainstorm and surface ideas for separate paid project work
Managed Infrastructure
$
80
/ month
-
Managed CiviCRM hosting on 2GB RAM VPS
-
Twice daily backups and system monitoring
-
CiviCRM and WordPress kept updated and secure
-
Performance checks
-
Website with your organization's domain name
Set Up Maintenance
For organizations that want their CiviCRM kept secure, updated, and running reliably.
Operational Support
$
330
/ month
-
Everything in Managed Infrastructure, plus:
-
Clear answers via email within 1 business day when something doesn’t look right
-
Guidance on how you can manage configuration, workflows, and permissions
-
Help identifying bugs vs configuration vs enhancements
-
Keeps your system clean and avoid configuration sprawl
Get Operational Support
For the person responsible for CiviCRM—configuration clarity on what's happening and what you can do next.
Reccomended
Custom - White Glove Partner
Custom
-
Everything in Operational Guidance, plus any mix of the following:
-
Custom hosting environments for higher performance or scale
-
Expanded support for complex systems
Request a Custom Setup
For organizations with more complex systems or higher demands that need deeper involvement.
FAQ
Frequently Asked Questions
What falls outside operational support?
This plan is focused on guidance on continued best practice usage and keeping your current system specification running smoothly, not additional feature sets.
What’s not included:
- Scheduled meetings or working sessions
- Acting as your team’s CRM administrator
- Implementation of new features, workflows, reports or enhancements
- Custom development / code changes, will be treated as separate paid work
Brief triage calls may be used when needed to quickly diagnose a situation instead of email tag.
Do you make changes directly?
The focus is on helping you understand what’s happening and how to move forward correctly so it’s helping you make decisions on what to change.
For small issues, it may be quicker for me to handle it / show you an example and I’ll explain afterward on what I did.
Something seems broken—what should I do first?
Start by trying to reproduce the issue reliably and noting what’s actually happening.
When you reach out, please include:
- What you expected to happen versus what actually happened
- The exact steps to reproduce it consistently
This makes it much easier to quickly identify what we’re dealing with.
What’s the difference between maintenance and operational support?
Managed Infrastructure keeps your system updated, secure, and running. Best for those more technically inclined and wanting to put more time into self-learning.
Operational support provides a backstop when something feels off without incurring a la carte costs / delays, and easily escalate an issue without going down a rabbit hole and losing focus on your normal tasks at hand. Best for nonprofit staff with time-constraints and mission-critical programs that demand smooth operations.